FAQ´S

Here are some frequently asked questions from clients and visitors to our website, along with their corresponding answers. If you have any other questions.

Please feel free to call us +1 (305)-432-8002 or email us at support@tcw.com

Our goal is to provide the best client experience, along with an excellent customer service, best products, and the most competitive prices in the industry. We stand behind every timepiece we sell, we offer the best customer service experience in the industry and our goal is to go above and beyond with each client because we know how important is for our clients to buy their loved timepieces. We are committed to you and will always strive to offer you the best value possible for your money, no matter how small your purchase is.

The first place to check what watches  we have on inventory is right here on our website. We often we post special deals on Instagram. Nevertheless, for the best and most complete experience, the ideal place to check our inventory is at our store in Miami, Florida. We’re located in the historical Alfred I  Dupont Building in the heart of Downtown Miami. 

The best place to buy a particular watch from us is to do it right here on our website.

You have several payment options available to complete your purchase, including wire transfer, credit card payment, and crypto.

Domestic (USA) shipments usually arrive the next day (or in 1 business day) and international deliveries are normally completed in three to four days, depending on the country.

For watches, we offer 1-year warranty on the movement (wear and tear, customer inflected damage to the watch, or problems due to improper manipulation of the crown or other buttons/pushers while changing settings are not covered).

If you’re not satisfied with your purchase 100%, you can return it immediately using the same box to get a full refund (with the exception of special or custom orders).

For watches, we offer 1-year warranty on the movement (wear and tear, customer inflected damage to the watch, or problems due to improper manipulation of the crown or other buttons/pushers while changing settings are not covered)

If you’re not satisfied with your purchase 100%, you can return it immediately using the same box to get a full refund (with the exception of special or custom orders). For watches, we offer 1-year warranty on internal mechanisms (wear and tear, customer inflected damage to the watch, or problems due to improper manipulation of the crown or other buttons/pushers while changing settings are not covered).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, as well as a Return Authorization (RA) number that you will need to obtain from us prior to your return.

To start a return, you can contact us at info@thecollectionwatch.com . If your return is accepted, we’ll send you a return shipping label, a Return Authorization (RA) number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We ship watches and other luxury goods secured and insured to many countries around the world. All our Watches are shipped from our facilities in Miami, Florida.

If the country is not on the aforementioned list or the value of your purchase exceeds the maximum insured amount, then the shipment would pose too much of a financial risk to you. If that is the case, you are much better off having the watch either shipped to someone you trust who lives in an insured country and can deliver it later to you or picked up by a trusted friend or close relative at our Miami location.

Our shipments are picked up on a daily basis and delivered to FedEx by an armed security company for greater protection.

The cost of shipping varies and depends on the order item(s), value of the shipment, and the shipping destination

To protect our customers, we prefer to ship watches that are coming from our Miami center secured and insured. Shipments are collected and delivered to FedEx (for both domestic and international shipments) or UPS (only for domestic shipments). Consequently, it is important that international customers make sure of three things when ordering a luxury watch from us:

All of our luxury watches come with original boxes, unless the watch is being sold as part of a special, wholesale deal. We will always disclose the instances when a watch does not come with a box.

 

Some watches do, but some don’t. The reason why some watches don’t come with papers is illustrated with an easy example. The warranty card (a.k.a., “papers”) for Rolex watches contain the prior owner’s contact information. There are many watch owners that do not want to disclose their personal information when they sell their watches. For that reason, they do not surrender the card upon the sale. If we purchase the watch from a seller in that situation, we cannot fabricate the card or provide another one in its place. Consequently, we can only resell the watch without a card card if the seller chooses to keep the card. Nevertheless, the watch will always have our guarantee, warranty and quality assurance.

  1. That their country is on our list of insured countries (see the list by clicking here)
  2. That the maximum insurance coverage (in USD on the list above) exceeds the value of the products they are buying; and
  3. That they are familiar with Customs duties and taxes (if any) in their country.

Placing an order from a country for a luxury watch with a very low insurance limit is not recommended and would have to be undertaken at the customer’s own risk.

There are two numbers associated with a Rolex watch, the serial number and the case reference number (or model number).

The serial number on a modern Rolex can be found on two different places, engraved on the case between the lugs at the 6 O’clock position and, starting around 2005, engraved on the inside edge of the case, also at the at the 6 O’clock position, under the crystal and below the bezel.

The model or reference number is located opposite to the serial number, engraved on the case at the 12 O’clock position (between the lugs). To see the model number, you will need to release the watch’s bracelet where the model is located.

Please see the image below:

Since we mainly deal with more modern luxury watch models, we have provided below a list of Rolex serial numbers according to their production dates (from 1987 until the present day):

FAQ´S

Here are some frequently asked questions from clients and visitors to our website, along with their corresponding answers. If you have any other questions.

Please feel free to call us +1 (305)-432-8002 or email us at support@tcw.com

Our goal is to provide the best client experience, along with an excellent customer service, best products, and the most competitive prices in the industry. We stand behind every timepiece we sell, we offer the best customer service experience in the industry and our goal is to go above and beyond with each client because we know how important is for our clients to buy their loved timepieces. We are committed to you and will always strive to offer you the best value possible for your money, no matter how small your purchase is.

The first place to check what watches  we have on inventory is right here on our website. We often we post special deals on Instagram. Nevertheless, for the best and most complete experience, the ideal place to check our inventory is at our store in Miami, Florida. We’re located in the historical Alfred I  Dupont Building in the heart of Downtown Miami. 

The first place to check what watches  we have on inventory is right here on our website. We often we post special deals on Instagram. Nevertheless, for the best and most complete experience, the ideal place to check our inventory is at our store in Miami, Florida. We’re located in the historical Alfred I  Dupont Building in the heart of Downtown Miami. 

If you’re not satisfied with your purchase 100%, you can return it immediately using the same box to get a full refund (with the exception of special or custom orders).

For watches, we offer 1-year warranty on the movement (wear and tear, customer inflected damage to the watch, or problems due to improper manipulation of the crown or other buttons/pushers while changing settings are not covered)

If you’re not satisfied with your purchase 100%, you can return it immediately using the same box to get a full refund (with the exception of special or custom orders). For watches, we offer 1-year warranty on internal mechanisms (wear and tear, customer inflected damage to the watch, or problems due to improper manipulation of the crown or other buttons/pushers while changing settings are not covered).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, as well as a Return Authorization (RA) number that you will need to obtain from us prior to your return.

To start a return, you can contact us at info@thecollectionwatch.com . If your return is accepted, we’ll send you a return shipping label, a Return Authorization (RA) number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We ship watches and other luxury goods secured and insured to many countries around the world. All our Watches are shipped from our facilities in Miami, Florida.

If the country is not on the aforementioned list or the value of your purchase exceeds the maximum insured amount, then the shipment would pose too much of a financial risk to you. If that is the case, you are much better off having the watch either shipped to someone you trust who lives in an insured country and can deliver it later to you or picked up by a trusted friend or close relative at our Miami location.

Our shipments are picked up on a daily basis and delivered to FedEx by an armed security company for greater protection.

The cost of shipping varies and depends on the order item(s), value of the shipment, and the shipping destination

To protect our customers, we prefer to ship watches that are coming from our Miami center secured and insured. Shipments are collected and delivered to FedEx (for both domestic and international shipments) or UPS (only for domestic shipments). Consequently, it is important that international customers make sure of three things when ordering a luxury watch from us:

All of our luxury watches come with original boxes, unless the watch is being sold as part of a special, wholesale deal. We will always disclose the instances when a watch does not come with a box.

Some watches do, but some don’t. The reason why some watches don’t come with papers is illustrated with an easy example. The warranty card (a.k.a., “papers”) for Rolex watches contain the prior owner’s contact information. There are many watch owners that do not want to disclose their personal information when they sell their watches. For that reason, they do not surrender the card upon the sale. If we purchase the watch from a seller in that situation, we cannot fabricate the card or provide another one in its place. Consequently, we can only resell the watch without a card card if the seller chooses to keep the card. Nevertheless, the watch will always have our guarantee, warranty and quality assurance.

  1. That their country is on our list of insured countries (see the list by clicking here)
  2. That the maximum insurance coverage (in USD on the list above) exceeds the value of the products they are buying; and
  3. That they are familiar with Customs duties and taxes (if any) in their country.

Placing an order from a country for a luxury watch with a very low insurance limit is not recommended and would have to be undertaken at the customer’s own risk.

There are two numbers associated with a Rolex watch, the serial number and the case reference number (or model number).

The serial number on a modern Rolex can be found on two different places, engraved on the case between the lugs at the 6 O’clock position and, starting around 2005, engraved on the inside edge of the case, also at the at the 6 O’clock position, under the crystal and below the bezel.

The model or reference number is located opposite to the serial number, engraved on the case at the 12 O’clock position (between the lugs). To see the model number, you will need to release the watch’s bracelet where the model is located.

Please see the image below:

Since we mainly deal with more modern luxury watch models, we have provided below a list of Rolex serial numbers according to their production dates (from 1987 until the present day):